Warranty & Service

At Ironway, we build our watches to withstand the harshest environments — because we know our customers demand gear they can rely on. That’s why every Ironway timepiece is backed by our 2-Year International Warranty.

✅ What’s Covered

Your Ironway watch is covered for 2 years (24 months) from the date of purchase against manufacturing defects in:

Movement
Hands
Dial
Crown and pushers
Day-Date functionality

If your watch shows signs of any of the above issues within the warranty period, we’ll repair or replace it — free of charge.

❌ What’s Not Covered

Our warranty does not cover:

Normal wear and tear (e.g., scratches on the case, crystal, or strap)
Battery replacement
Water damage due to misuse or failure to close the crown
Accidental damage or misuse (drops, impacts, exposure to chemicals)
Unauthorized repairs or modifications

If your watch has been serviced by a third party not authorized by Ironway, the warranty is void.

🔧 How to Make a Warranty Claim

Email our support team at support@ironwaywatches.com and include:

Proof of purchase including order number
Photos or videos of the issue
A short description of the problem

We’ll get back to you within 48 hours with further instructions. If a repair is needed, we’ll provide a prepaid shipping label and handle everything else.

🌍 International Service

No matter where your adventures take you, you’re covered. We ship replacement parts or repaired watches worldwide — fast and securely.

💬 Questions?

If you have any questions about your warranty or need help with anything else, don’t hesitate to reach out. We’re here to help.

📧 support@ironwaywatches.com