Warranty & Service
At Ironway, we build our watches to withstand the harshest environments — because we know our customers demand gear they can rely on. That’s why every Ironway timepiece is backed by our 2-Year International Warranty.
✅ What’s Covered
Your Ironway watch is covered for 2 years (24 months) from the date of purchase against manufacturing defects in:
- Movement
- Hands
- Dial
- Crown and pushers
- Day-Date functionality
If your watch shows signs of any of the above issues within the warranty period, we’ll repair or replace it — free of charge.
❌ What’s Not Covered
Our warranty does not cover:
- Normal wear and tear (e.g., scratches on the case, crystal, or strap)
- Battery replacement
- Water damage due to misuse or failure to close the crown
- Accidental damage or misuse (drops, impacts, exposure to chemicals)
- Unauthorized repairs or modifications
If your watch has been serviced by a third party not authorized by Ironway, the warranty is void.
🔧 How to Make a Warranty Claim
Email our support team at support@ironwaywatches.com and include:
- Proof of purchase including order number
- Photos or videos of the issue
- A short description of the problem
We’ll get back to you within 48 hours with further instructions. If a repair is needed, we’ll provide a prepaid shipping label and handle everything else.
🌍 International Service
No matter where your adventures take you, you’re covered. We ship replacement parts or repaired watches worldwide — fast and securely.
💬 Questions?
If you have any questions about your warranty or need help with anything else, don’t hesitate to reach out. We’re here to help.
📧 support@ironwaywatches.com